Frequently Asked Questions
Everything you need to know about keeping your skin and smile TAO Clean.
How does the UV-C sterilization station work?
Our patented base stations use powerful UV-C light to kill 99.9% of germs and bacteria on your toothbrush or facial brush while it charges and dries.
When should I replace my brush heads?
For optimal hygiene and performance, we recommend replacing your toothbrush or facial brush heads every 3 months, or sooner if the bristles appear frayed.
What is your return policy?
We offer a 45-day risk-free trial. If you are not completely satisfied with your purchase, you can return it for a full refund within 45 days of the delivery date.
Do your products come with a warranty?
Yes, all TAO Clean devices include a 2-year limited warranty that covers any manufacturer defects to ensure your routine remains uninterrupted.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the United States. You will receive a tracking number via email as soon as your order ships.
Are the facial brushes suitable for sensitive skin?
Absolutely. Our facial brushes feature two modes—Super Clean and Sensitive—allowing you to customize the intensity based on your skin's needs.